Return And Refund Policy

Welcome to Bearded Dragon Home. We are committed to providing healthy, captive-bred bearded dragons and excellent customer service. Please read our Return & Refund Policy carefully before placing an order.

Live Animal Sales

Due to the nature of live animal sales, all bearded dragon purchases are considered final once the animal has been shipped or delivered.

We do not accept returns of live animals unless otherwise required by law or covered under our Live Arrival Guarantee.

Live Arrival Guarantee

We guarantee that your bearded dragon will arrive alive, healthy, and in good condition.

In the rare event that a bearded dragon arrives deceased or suffers a life-threatening condition directly related to shipping, you must:

• Notify us within 2 hours of delivery.
• Provide clear photographs and/or video evidence of the animal and shipping container.
• Retain all original packaging until the claim has been reviewed.

Failure to report the issue within the required timeframe may void the guarantee.

If a valid claim is approved, we may offer one of the following remedies at our discretion:

• Replacement bearded dragon of equal value (subject to availability).
• Store credit for a future purchase.
• Partial or full refund.

Shipping fees are generally non-refundable unless the issue was caused directly by our error.

Health Guarantee

All bearded dragons sold by Bearded Dragon Home are carefully bred, properly fed, and inspected prior to shipment.

Customers are responsible for providing proper housing, heating, UVB lighting, nutrition, hydration, and ongoing veterinary care immediately upon receiving their bearded dragon.

Our health guarantee does not cover illnesses, injuries, or health issues resulting from:

• Improper husbandry or care.
• Incorrect temperatures or humidity levels.
• Inadequate UVB lighting.
• Accidents or injuries after delivery.
• Exposure to other reptiles or animals.
• Stress caused by handling, transportation, or environmental changes after arrival.

Order Cancellations

Orders may be canceled before shipping.

Approved cancellations may be subject to a processing and administrative fee to cover payment processing costs and reservation expenses.

Once a bearded dragon has been shipped, the order cannot be canceled.

Deposits

Any deposits placed to reserve a specific bearded dragon are non-refundable unless otherwise stated in writing.

Deposits may be transferable to another available bearded dragon at our discretion.

Shipping Delays

We are not responsible for delays caused by:

• Weather conditions.
• Airline or courier disruptions.
• Natural disasters.
• Government restrictions.
• Circumstances beyond our reasonable control.

When necessary, shipments may be postponed to ensure the safety and well-being of the animal.

Incorrect Information

Customers are responsible for providing accurate shipping, contact, and delivery information.

Additional shipping, holding, or redelivery fees resulting from incorrect information provided by the customer are the customer’s responsibility.

Refused Deliveries

If a customer refuses delivery of a shipped bearded dragon without prior approval, no refund will be issued.

Any exception will be reviewed on a case-by-case basis.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us before placing your order.

Bearded Dragon Home

Email: [info@beardeddragonhome.com]

Website: [https://beardeddragonhome.com/]

We appreciate your trust in Bearded Dragon Home and are dedicated to helping every bearded dragon find a safe, responsible, and loving home.